We attach great importance to the privacy of our online customers and visitors. This text shows you how we process any personal information in compliance with the European General Data Protection Regulation (GDPR).
COLLECTION OF PERSONAL DATA
Our focus on efficiency and user experience requires us to collect data. Some data are provided to us directly by customers and visitors. The reasons for this are diverse: creation of an account on our website, subscription to a newsletter, requests for information, completion of forms, etc. In short, any type of information you provide us with on your own initiative.
WHAT DATA DO WE COLLECT
These are the data you share with us by using diverse forms on our website.
- Contact details;
- Address details;
- Any other data you enter into form fields.
Website statistics (Google Analytics):
If you visit our website, we keep a record of a number of statistics via Google Analytics such as the time, duration, pages visited and clicks. In addition, this software shows your IP address, the browser you use, the operating system you work with and the domain name from which you access our site. Thanks to these statistics and data, we are able to map the surfing behaviour of our visitors and adapt our website accordingly. Importantly, this data processing is done completely anonymously and cannot be linked to individuals.
Our use of Google Analytics can be summarised as follows:
- Entering into a data processor agreement with Google;
- Anonymising IP addresses;
- Turning off data sharing with Google.
USE OF PERSONAL DATA
We use the personal data you entrust to us for a number of purposes. In the first place, it facilitates the management of customer and visitor relationships and allows us to adjust or improve the website and products/services related to you. Secondly, personal data are used for marketing purposes, which means you will receive promotional material and information which is of more interest to you.
You can stop this communication towards you at any time. You can unsubscribe completely free of charge and without giving any reason by clicking on the relevant link you can find at the bottom of each e-mail. You can also contact our office at all times to get this done.
HOW LONG DO WE RETAIN PERSONAL DATA?
DATA TRANSFER TO THIRD PARTIES
We are the only ones using your data. We do NOT share your data with third parties.
CONTROLLERS & PROCESSORS
Your data can be processed by all employees of our company within the scope of the performance of their tasks. The data processing activities are the responsibility of the legally appointed managers of the company.
We process your data in line with the GDPR so that you can rest assured that your data are always safe and secure. We make use of technical and organisational measures to process data in line with the requirements of the national and European legislation.
As a user, you have a number of rights with regard to your personal data. You can exercise these rights at any time by sending an e-mail to firstname.lastname@example.org.
Right of access and right to rectification
You have the right to access your personal data at any time. You also have the right to obtain from us the rectification, completion or restriction of processing of your personal data.
Right to be forgotten
You also have the right to obtain from us the erasure of your personal data. You recognise that a request to erase personal data implies that certain services and products may no longer be available.
Right to withdraw consent
If the data processing is based on your prior consent, you have the right to withdraw your consent at any time.
Right to lodge a complaint
You have the right to lodge a complaint with the Belgian Privacy Commission.